We currently ship to addresses in the fifty United States, excluding P.O. boxes. We do not yet ship internationally. However, you are welcome to use a freight-forwarding company, but you do so at your own risk. We do not support international returns, and you are responsible for all duties and custom fees. All orders shipped to a freight-forwarding company are final sale.

When your order ships, you will receive an email with your tracking number including a link to track your package online.

Bay Harbor Rx offers 2 shipping options listed below. The shipping time frame begins after your order is processed and leaves our warehouse. We strive to process and ship your order within 24 hours of order receipt, and within 48–72 hours during promotions or other high order volume periods. Orders received before 2:00 PM (Eastern Time) Monday-Friday will normally be processed the same day. Orders received over the weekend and on major holidays will be processed the following business day.

Please check the shipment tracking link in your shipping confirmation email for the latest shipping status. For additional help, contact Client Services at orders@bayharborrx.com for order status information. Please include your order number in your correspondence. Please note that certain items considered hazardous materials by the U.S. Department of Transportation (e.g., pressurized spray cans, fragrance, nail polish) can only be shipped via Ground shipping due to air transport regulations. Restricted items may not be shipped to Alaska or Hawaii.

Our current shipping & handling rates are as follows:

Economy: $10.00 (Complimentary on orders over $100) for 3-7 business days

Express: $13.00 (Complimentary on orders over $200)for 2 business days

Our top priority is ensuring our customers are confident in their purchases. Bay Harbor Rx will be happy to accept returns on most unused merchandise within 30 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell and will not accept returns for items that do not originate from our warehouse, including counterfeit goods.

Returned merchandise must be received at the Bay Harbor Rx warehouse within 2 weeks of return approval date.

If a product is damaged/defective, please report the damage to us within 3 days of receipt so it can be processed properly. If it is damaged in transit, please contact Route or your carrier if you did not select the Route Shipping Insurance option. Please be sure to keep the damaged product and shipping box (including label and packing materials) if the product arrives damaged as this is required by the carriers for all damage claims.

Certain personal items (toothbrushes, hair brushes, hair accessories, pillow slips, candy and food & perishable items), as well as Gift Cards, Fragrance Samples and Clearance items are considered final sales.

We offer no refunds on any items designated as Final Sale. Items must be returned with their original product packaging. The original shipping charge, if any, is not refundable.

In order to initiate a return, please reach out to orders@bayharborrx.com and provide your order number and pictures of your order. Our team will guide you through the steps of completing your return including steps for printing your return label.

Affix the label onto the outside of a box with the product(s) in a securely sealed package.

Drop off the package at a UPS location or with a UPS carrier. Be sure to request a shipping receipt. When the package is received at our warehouse, your funds (the value of the item(s) purchased and any tax applied) will be returned to the original form of payment within 14 days.

Bay Harbor Rx does not process exchanges at this time.

If your order arrived damaged, please send a photo of the damaged item to orders@bayharborrx.com so that we may report the damage to our fulfillment provider, if necessary. Once an email is sent to, which opens a ticket, we will reply with next steps.